General

What is the Hawk Shop

The Hawk Shop is the official store for Northeast Community College where customers can shop for textbooks, supplies, apparel, and gift items. The Hawk Shop is located in Union 73 on the Norfolk campus.

What are the store hours?

The Hawk Shop in Norfolk is open 8:00 am – 5:00 pm Monday through Thursday, 8:00 am – 4:00 pm on Fridays and closed weekends. We are also closed on all major holidays. The store will have special hours at the beginning of each semester. See our Hour's page for more details.

Where can I shop the Hawk Shop?

You can shop at the Hawk Shop in Union 73 or online. You can also find a small variety of options at our O'Neill, West Point and South Sioux City Extended Campuses. If none of these are convenient for you, you can shop the Hawk Shop online 24/7.

Does the Hawk Shop accept financial aid, scholarship dollars and other similar funds?

Yes. In most cases you are able to access available funds both at the register in-store as well as online. Some limitations apply to some funds. Student financial aid and scholarship dollars can only be used to purchase textbooks and supplies, no apparel or gift items. If you have questions, please ask.

Can I use my Student ID card at the Hawk Shop?

No. At the current time, you cannot use your Student ID cards to purchase gifts or apparel.

Does the Hawk Shop have required supplies for my classes?

Yes. Most items required for a class are available at the Hawk Shop if they are specified as required by an instructor. In most cases, these items can be found with other course materials.

Can I get cash back with my debit card or by overwriting a check?

No, currently we do not offer cash back options. However, there is an ATM located in Union 73.

Is the product online the same as what is in the store?

Yes, we do not have a warehouse. We store all our products in-store, which means everything online is also available in-store.

Does the Hawk Shop carry graduation regalia, diploma frames and alumni gifts?

The Hawk Shop offers diploma covers, tassels and a unique collection of alumni items. Graduation regalia is purchased through the Registrars Office.

How long does it take to process my order?

On average, your order will be processed within 24 hours. Your order will be received within 3-5 working days. During August, December, and January, processing time may take longer.

I have placed my order and my credit card hasn't been charged yet, why?

The Hawk Shop will process your credit card after we have pulled the product and are ready to ship. This lets us verify your order and product before taking payment.

What if my parents want to help pay for my books and school supplies?

Parents can order your textbooks and school supplies online and select in-store pick up. You can then pick up your order once it has been processed.

What shipping options are available?

The Hawk Shop ships all orders via UPS Ground and UPS Next Day dependent on the customer’s request. Orders typically take 24 hours for processing. For more information, please visit our Shipping Policy.

Why can't I use a PO Box number for my shipping address?

The Hawk Shop ships via UPS which cannot deliver to PO Boxes.

What other services does the Hawk Shop offer?

The Hawk Shop offers several other services including selling stamps and offering a wide variety of snacks and convenience items. One other less tangible “service” the store offers is student employment. A job at the Hawk Shop is a great way to work near your classes.

What's with all the jargon?

College is a world unto itself with lots of new terms, short forms, and jargon. To help you navigate the store website with ease, we have prepared a Glossary Terms

Textbooks

How do I find the textbooks I need for my class?

You can search your courses at http://northeast.verbacompare.com and compare prices from other sellers such as Amazon, Chegg and Valorebooks for other textbook options. You can shop all sites from our website and check out from each store separately.

Can I rent my textbooks?

Yes, you have the option to rent your textbooks if they are on the current textbook rental list created by PrismRBS. To rent textbooks, you are required to have your driver’s license and a credit or debit card on file that expires after the return date. If the book is not returned by the due date, the credit card will be charged the difference between the purchase and the rent price.

Why was I shipped a new book when I requested a used copy?

Not all books are used. Some are newly released editions or are printed here on campus, so we cannot guarantee a used copy. If the store is out of used editions, a new textbook will be substituted.

What if I want to buy my rented textbooks?

Easy. All you need to do is keep your textbooks and the credit card on file will be charged the difference between the purchase and the rent price.

What is the difference between refunds and buyback?

Refunds are only accepted during the refund schedule (see below). To complete a refund, you must have the receipt and the book must be in the same condition as when you purchased it. If your book is no longer in new condition, we will give you a refund for the used price. All access codes must be intact and all shrink-wrapping still together.

Buyback is when we purchase your textbooks based on the market value of the book from our wholesalers or for bookstore needs. We do buyback every day. Buyback does not require a receipt. You can bring any textbook to buyback regardless of where you purchased it. Please note that not all books are eligible for buyback.

Refund Schedule

Textbooks are refundable according to the following schedule: